Frequently Asked Questions

Yes. Wherever you are located, you can enjoy TODIFY’s print-on-demand & dropshipping services.

Yes. You can manually make an order by following the steps below:

1. Go to “Product template” and create a new template. 
2. Select the Size and Color, and save your template.
3. Choose “Create an order” in the pop-up window. Then click on “Add a Product, And don’t forget to select the options (size & color)”.
4. Complete your shipping address and hit the “Checkout” button.
5. Select a payment method. Once your payment goes through, your order is placed successfully and will be sent to the production.

If you have already created a product template, you can go to “My template” > select a ready-to-use product template from the list > hit "Create Order" > Click "Add Options", and follow steps 4 & 5 mentioned above.

Here’s an easy guide to the process of working with TODIFY:

1. Sign up and Create a TODIFY account.
2. Choose your favorite Product style from Products section.
3. Start to design the product.
4. Publish the product to your shop or social media.
5. You can make a sample order.
6. When a customer purchases a product in your integrated online store, the order will be automatically imported to us. (Soon)
7. Pay for your order cost.
8. We will fulfill your order and ship it to your customer.

Go to Dashboard > Settings.

If you have any questions or concerns, please do not hesitate to contact us. 

We would love to hear from you, contact us on: [email protected]

WooCommerce, Shopify YouCan, And Dropfiy.

No. There won’t be any information about Todify on the packaging or any place.

Yes, we provide tracking information for all orders that we ship. You can track the status of your order on your seller dashboard.

Because these products are custom-made and produced on demand. We have to pay for the production and shipping costs upfront.

We’ll walk you through the entire design process with our free Editor Design:

1. Select a product from our catalog and click to "Start designing".
2. You’ll see 2 general design sections above the canvas: Front & Back. Click on a section you want to start with.
3. Pick a print area, click the "Add design" button to upload a print file, or click the "Add Text" button if you want to design a text graphic, or choose a design from our Templates.
4. While adjusting your design, you can view the real-time design in the mockup at the same time. You can Also change the color to export your mockup etc …
5. Repeat step 3 & 4 until you’re happy with your final design. Please note that each design area is printed discretely. So, to ensure a satisfactory print result, we do not recommend to upload JPG file or low resolution DPI files.
6. Click the "Save" button to save the product template. You can always order a sample to see how your design looks in real life.

The artwork you upload should meet the following requirements:

The size of each image should not exceed 10 MB.

2. The file formats supported are PNG and JPG; if an image has transparent pixels, PNG format is highly recommended.
3. The image DPI (dots per inch) should be at least 150, preferably over that.

If the DPI is not high enough, the design may turn out to be pixelated. Higher DPI ensures that details can be printed out perfectly.

Although 150 DPI is sufficient in most cases, it won't hurt to make it even higher if the image contains intricate details. For the best print quality, you can start with 300 DPI.

When designing your artwork, create the files at 100% of the print dimensions at 300 DPI. This will ensure a sharp image that isn't blurry or pixelated. Your image should remain sharp even when your artwork elements are sized down for printing. Remember to not scale artwork up (unless it is a vector file) as this will also cause pixelation.

Understand the difference between RGB and CMYK:

RGB stands for Red, Green, and Blue. It is used when images are displayed on electronic screens(computers, digital cameras, and so on). 

CMYK stands for Cyan, Magenta, Yellow, and Black. It is the color scheme used for printing physical items.

Naturally, there is a small color change when RGB colors are converted into CMYK colors.

How to prevent unwanted surprises:

• Before printing, your print file will be converted into CMYK color mode, which could result in a slight difference between what you see on your screen and the actual printed product. 
• If your print file was created in RGB color mode, we recommend you use a design app such as Photoshop to convert it into CMYK color mode and preview the difference.

We encourage creativity and personality on the premise of originality and respect for the law. Please keep in mind that you are solely responsible for the content in the print files you upload. Any print files pertaining to the following content violations may be reviewed or removed permanently.

1. Intellectual property infringement

Intellectual property infringement mainly consists of trademark/patent/copyright infringement and violation of publicity rights. The content you submit to Todify must be original and comply with intellectual property law.

2. Illegal content

Content containing images or depictions of child abuse, child pornography, or any form of obscenity is not tolerated; content that promotes crime, violence, terrorism, or other harmful activities is also prohibited.

3. Hateful content

We do not allow any content expressing hatred towards or threatening other people based on their race, age, gender, gender identity, ethnicity, national origin, sexual orientation, religion, disability, or serious disease.

4. Infringement of privacy

You may not submit any content that contains another person’s sensitive personal information, including but not limited to their name, picture, confidential scripts, or depiction of their private affairs, unless you have their consent.

Yes. You can go to Dashboard, click on "Product Templates", find the template you want to modify, click the "Edit" button to access the Design Creator, and start editing the template.

Please note that if the template has already been applied in an unpaid order, you cannot directly edit it.

Image resolution determines the size that your image will print. Typically, it's expressed as a horizontal x vertical pixel measurement. For example, an image resolution of 4500 x 5400 tells us that the image measures 4500 pixels in width and 5400 pixels in height.

High resolutions mean more pixels, resulting in high-quality, crisp images.

DPI stands for "Dots Per Inch", referring to the number of dots in a printed inch. A higher DPI image contains more dots, producing more image sharpness and detail, and the print quality will be higher accordingly. Vice versa, the lower the DPI, the blurrier the image. See the images below:

No worries about any upfront cost. You can use our built-in Design Creator for free and design as many products as you want. We will only charge you the order cost.

Order cost = Product price + Shipping fee

Product price consists of two parts: garment price and total printing cost. Therefore, a product’s price may vary according to the number of prints added to it.

Shipping fee is determined by three factors: shipping method, destination, and clothing type.

We don't offer returns for the time being. How we handle your refund request is determined by your order status. 

Order status is "Paid", "In Progress" – We will immediately issue a full refund to you.

Order status is "Printing" - Your refund request will not be accepted.

Order status is "Shipped" - Your refund request will not be accepted.

Order status is "Delivered", "Completed" - Please get in touch with our customer service within 7 days of delivery. We will do our best to provide a satisfactory solution.

After 7 days of delivery. At this point, we’re unable to process your refund request because the reimbursement deadline has passed.

Please note that all the refunds will be sent back to the original payment method used to make the initial purchase.

If you are not happy with the product delivered, please contact our customer service for after-sales support.

If you receive the wrong product or a damaged/defective item, please contact our customer service as soon as possible and provide your order ID and picture of the product. After verification, we will produce and ship a new product to you for free. You can also choose to request a refund instead.

If you want to request a refund, please contact our customer service within 7 days of your order status becoming "Completed". To ensure a fast refund process, please provide the order ID and images associated with the product issue.

If your customer is unsatisfied with the product, please get in touch with our customer service. After receiving information such as the order ID, relevant photos, and the reason your customer is upset, we will open a support ticket and help you resolve the problem as soon as possible. Note that we will only issue a refund if the product is damaged or defective.

You can start a live chat via our website chat bubble or send us an email at [email protected]. We will get back to you within 24 hours on weekdays.

If you request a refund when your order status shows “Paid”, the request may take from 2 to 5 business days. The refund will be sent back to the original payment method used to make the initial purchase. As for PayPal payments, the processing time could vary depending on PayPal's refund policy.

If the order status is other than "Paid", you have to contact our customer service for a refund. We will respond to your request in 24 hours.

If the shipment status of your product has not been updated for more than 3 days, please get in touch with our customer service as soon as possible.

It may be impacted by higher shipping demand during the holiday season.

We accept Debit/Credit cards and Wire Transfer.

You can use Wire Transfer.

If your order hasn't entered the production process yet, you may be able to cancel your order and receive a refund. However, if your order has already been produced or shipped, we won't be able to cancel your order or issue a refund.

The production and shipping time for print on demand products may vary depending on the product type, design, and shipping destination. Typically, it takes 1-2 business days to produce the products and another 1-2 business days for shipping.

No, Todify does not accept cash on delivery. But between the seller and his customer, yes, we accept COD.

Regarding the returned order, If your order fails to be delivered to the customer, the order will be returned to the Todify warehouse and kept in stock until you sell it again to another customer. We will refund you the shipping fees, and the return handling process is only 5 DH

Product price includes product + printing + packaging.