Frequently Asked Questions

Todify is a print-on-demand platform in Morocco. You create your designs and sell under your own brand. We take care of the rest: order confirmation, printing, packaging, delivery and cash collection. You need no stock and no machine.

Yes. You can sign up from any city, and we deliver to your customers all over Morocco.

Signing up is free. There is no subscription and no commission on your sales. You only pay the cost of each order you place.

1. Create your free account on todify.ma.
2. Choose a product in the Catalog.
3. Add your design with the editor, then save. The product appears in My Products.
4. Add balance: Balance, then Add Balance.
5. Place an order, or connect your store to receive your orders automatically.
6. We confirm, print, pack and deliver. After delivery, the collected money reaches your balance.

Tip: first order one product for yourself, to see the quality before you sell.

Yes. Many sellers sell on Instagram, Facebook or WhatsApp and place their orders by hand:

1. Go to My Products, open the product's menu, then click Create order.
2. Choose the size, color and quantity.
3. Enter your customer's name, phone, city and address, and the amount the delivery person must collect.
4. Confirm. The order is paid from your balance when your customer confirms the order.

When you have more orders, you can connect a store to automate everything.

You can connect Shopify, WooCommerce, YouCan, Dropify and Jumia from the Connect store page. Your store orders then arrive in Todify automatically.

Do you have your own website? You can connect it with our developer API: docs.todify.ma.

No. There is no Todify logo on the parcel or on the label. The parcel is sent under your brand name.

Go to Branding, then Packaging. Add your logo (JPG or PNG, 1 MB maximum), your brand name and your phone number. This information appears on the label of your parcels.

The cost of an order is:

• the product price: the item and the printing of your design, VAT included;
• packaging and handling: 5 DH per order;
• the confirmation call: 5 DH, only if your customer pays cash on delivery;
• shipping: from 19 to 45 DH depending on the city (see Shipping).

Example: a 76 DH T-shirt, cash on delivery, delivered in Casablanca: 76 + 5 + 5 + 20 = 106 DH. If you sell it for 149 DH, your profit is 43 DH.

The product price includes the item and the printing of your design, VAT included. It changes with the number of printed sides (front, back, sleeve…). Packaging, the confirmation call and shipping are added to the product price.

All orders are paid from your Balance. To add balance, go to Balance, then Add Balance:

• Bank card (secure payment by Payzone): the balance is added right away. 1.8% fee, from 10 DH.
• Bank transfer: from 100 DH. Send the transfer receipt; our team adds the balance after checking it. A request without a receipt is cancelled after 2 days.

The order amount is taken from your balance when your customer confirms the order. If your balance is not enough, the order stays in Awaiting payment until you add balance.

Between you and your customer: yes. Your customer pays the delivery person on delivery, and we add the collected amount to your balance.

Between you and Todify: no. Each product is made especially for your order, so we pay for production and shipping in advance. That is why you pay for the order from your balance.

When the order reaches the Completed status, which means after delivery and after the delivery person collects the money, the collected amount is added to your balance. You can use it for your next orders or withdraw it.

Go to Withdrawals and make a withdrawal request by bank transfer:

• from 100 DH to 10,000 DH per request;
• withdrawals are processed every week, on Friday, and the money arrives within 72 hours at most.

Gift credits (gifts, promotions) can be used for your orders, but cannot be withdrawn.

Our call center calls your customer to confirm the order, the size and the address, for 5 DH per order. If the customer cannot be confirmed, the order moves to Confirmation failed: it is not produced and nothing is taken from your balance.

• Production: 1 to 2 working days after confirmation.
• Delivery: 24 h in Casablanca, 24 to 48 h in big cities, 48 to 72 h in other cities.

During holidays (Eid, end of year) and sales periods, times can be longer. Place your orders early.

• Casablanca: 19 to 20 DH
• Around Casablanca (Mohammedia, Bouskoura, Dar Bouazza…): 29 to 35 DH
• Big cities (Rabat, Tangier, Fez, Marrakech, Agadir…): 35 DH
• Other cities: 39 to 45 DH

The exact price is shown before you confirm the order. There is no refusal fee. All the details are on the Shipping page.

Go to Orders, open the "…" menu of the order, then click Tracking. You see each step, from production to delivery. To understand each status, read the order statuses page.

If the status does not change for more than 3 days, contact Asmaa, your account manager, on WhatsApp at +212 6 69 74 04 38, with the order reference. We will check with the delivery company.

• Before the customer confirms (Draft, In review, Client confirmation): you cancel from Orders. Nothing has been taken.
• In progress: you cancel from Orders and get 100% of the amount back on your balance, right away.
• Printing, Awaiting shipment: contact us. We cancel and refund the amount paid minus the costs already spent (printing, product, packaging, confirmation).
• After the parcel is handed to the delivery company: the order can no longer be cancelled.

All the details are in our refund policy.

The parcel comes back to our partner's warehouse. A refusal, an unreachable customer, a failed delivery or a cancellation by the customer are not Todify's responsibility: the product, printing, packaging and confirmation are not refunded.

• The shipping fee is given back to you when the parcel reaches the warehouse, minus a 5 DH return fee (except Jumia orders).
• The product is kept for 3 months in My returns. You can resell it to another customer or have it sent to you.

Read our returns policy.

3 months from the day they arrive in the warehouse, for free. During this time, you must:

• either resell the product: My returns, then Create order with the new customer's details. You do not pay for the product a second time;
• or have it sent to you: Create order with your own address. You pay shipping and packaging.

After 3 months, the product is no longer kept for you and no refund is possible.

You can make an exchange: go to Orders, open the "…" menu of the order, then click Create Exchange Order. The delivery person brings the new product and picks up the old one at the same time.

The exchange is paid like a new order (product, printing, packaging, shipping). It is possible for a Delivered or Completed order, only once per order.

Contact us within 7 days after delivery, with the order reference and clear photos of the problem. After checking, we make the product again and deliver it to your customer for free. If that is not possible, we refund the product to your balance.

A wrongly chosen size, a low-quality file or a small color difference with the screen are not defects. See our refund policy.

To your Todify Balance. If you cancel an order in the In progress status, the amount arrives right away. In other cases, it arrives after our team checks the order. If you paid with gift credits, that part comes back as gift credits. You can then withdraw your balance from Withdrawals.

1. Choose a product in the Catalog and open the design editor.
2. Choose the side to print (front, back…).
3. Add your image, a text, or one of our templates. You see the result live on the product.
4. Do the same for the other sides if you want. Each printed side is added to the product price.
5. Save. Your product appears in My Products, ready to be ordered.

The editor is free: you can create as many products as you want.

• Formats: PNG or JPG. Use a PNG with a transparent background if your design should have no background.
• Size: 10 MB maximum per file.
• Quality: 150 DPI minimum, 300 DPI recommended. Create your file at the real print size.
• Do not enlarge a small image: it becomes blurry and pixelated when printed.
• Embroidery: DST, PES, JEF or EXP files.

More tips in our printing guidelines.

Screens show colors in RGB (red, green, blue). Printing uses CMYK (cyan, magenta, yellow, black). Your file is converted before printing, so some very bright colors can look a little softer. To avoid surprises, convert your file to CMYK in your design software to see the result, or order one product for yourself before you sell.

Resolution is the number of pixels in your image, for example 4500 × 5400 pixels. The more pixels, the bigger and sharper the image can be printed.

DPI (dots per inch) is the number of printed dots in one inch (2.54 cm). An image at 300 DPI is sharp; an image at 72 DPI, like most images found on the internet, will be blurry when printed.

Yes. Go to My Products, open the product's menu, then click Edit to open the editor again. Save when you are done.

Yes. You are responsible for the designs you upload. We refuse designs that:

• copy a brand, a logo, a character or someone else's work without permission;
• use a person's photo or private information without their consent;
• contain hate, violence, sexual or illegal content.

An order with a forbidden design can be refused during review. Read our content rules.

• WhatsApp or phone: Asmaa, your account manager: +212 6 69 74 04 38
• Ticket: in your seller account, menu Support, then Create Ticket
• Email: [email protected]

We answer Monday to Friday from 9:00 to 12:30 and from 14:30 to 18:30, and on Saturday from 9:00 to 12:30, usually within 24 hours. Always give the order reference.