All products are uniquely made to order at Todify. Therefore, we do not support returns or exchanges if you/your customer ordered the wrong size/color, or provided incorrect shipping details. You are responsible for capturing the correct information from your customers.

However, there are a few circumstances where you can ask for a refund. How we handle your refund request is determined by your order status.

If your order has yet to be sent to production, we will issue a full refund immediately.

When your order status is "Printing", we will deduct the cost of the products, and refund you the rest of the amount.

After your order status is "Partially Shipped" or "Shipped", we do not accept refunds unless you receive a defective or wrong item.

In case of a defective or wrong item, please contact our customer service for a replacement or refund within 7 days of delivery. We would require photos that clearly reflect the product’s issue.

Before production, you may directly cancel an order on the Order Details page. Once production begins, you can ask for a refund by clicking on “Support” on the Side menu. Or, use "Live Chat".

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