Todify order statuses

Each order goes through several statuses, from its creation until the money reaches your balance. Here is what each status means and what you can do.

1. Before production

Status	What it means
Draft	The order is created but not confirmed yet. You can edit or delete it.
Store draft order	The order comes from your connected store. Check it and confirm it so it can be processed.
Awaiting payment	Your balance is not enough to pay for the order. Add balance: the order continues automatically.
In review	Our team checks the design (print quality and content rules).
Client confirmation	Our call center calls your customer to confirm the order and the address.
Confirmation failed	The customer could not be confirmed (no answer or refused on the phone). The order is not produced and nothing is taken from your balance.
Out of stock	A product in the order is not available right now. We contact you to find a solution.

Up to this point, nothing has been taken from your balance and you can cancel the order for free.

Status	What it means
In progress	The order is confirmed and paid from your balance. It is waiting for production. You can still cancel it and get 100% back.
Printing	The product is being made. You can still cancel by contacting us, with a refund minus the costs already spent.
Awaiting shipment	The parcel is ready and packed. It is waiting for the delivery company.
Awaiting pickup	The parcel is registered with the delivery company, which will come to pick it up.
Shipped	The parcel is with the delivery company, on its way to your customer.
Delivered	The parcel was delivered to your customer.
Completed	The order is delivered and the collected amount was added to your balance.

Status	What it means
Client unreachable	The delivery person cannot reach your customer. They can try again. You can also call your customer to help.
Refused by client	Your customer refused the parcel. The parcel will come back.
Shipping failed	The delivery could not be made (address, customer absent…). The parcel will come back.
Returned	The parcel is on its way back to the warehouse.
In stock	The parcel reached the warehouse. The shipping fee is given back to you (minus 5 DH, except Jumia) and the product is in My returns for 3 months.

A return is not Todify's responsibility: the product, printing, packaging and confirmation are not refunded. See our returns policy.

Status	What it means
Cancelled	The order was cancelled.
Refunded	The order amount was given back to your balance.
Partially refunded	Part of the amount was given back to your balance (for example, a cancellation during printing).